Terms of Service

By accessing and using Whisper Web ("the Service"), you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

These Terms form an agreement between you and the operator regarding your use of the Service. Contact: support@whisperweb.dev.

Whisper Web provides AI transcription and subtitle tools with free browser processing and paid cloud processing. The Service:

• Transcribes audio files into text using OpenAI's Whisper AI model
• Processes Free transcription audio locally in your browser using WebAssembly or WebGPU
• Supports transcription in 99 languages
• Allows you to download transcriptions in various formats (TXT, JSON, SRT, VTT)
• Uploads files selected for Unlimited-plan cloud transcription and stores transcripts when you use account workspace synchronization

Cloud transcription uses the open-source Whisper large-v3-turbo model, and cloud translation uses Whisper large-v3, running on Modal. Current plan features and prices are shown on our Pricing page and confirmed at checkout.

The paid Unlimited plan (also called Unlimited) is available with monthly or annual billing. The price, billing interval and any applicable taxes are displayed before you confirm your purchase. By confirming a recurring subscription at checkout, you authorize the payment provider identified there to collect the subscription fee at each renewal until you cancel.

You can stop automatic renewal from your dashboard: Account → Plan → Cancel subscription. Cancellation preserves access through the end of the current paid billing period and stops subsequent renewals. Contact support@whisperweb.dev if you cannot access the cancellation controls. Closing a browser tab or stopping use does not cancel a subscription.

The payment provider identified at checkout and on your receipt handles your payment details. Waffo Pancake acts as Merchant of Record for purchases made through its checkout. Existing Dodo Payments or Creem subscriptions remain managed by the provider shown on the original receipt. Whisper Web receives the billing records needed to provide access and support; changing payment providers does not automatically transfer an existing recurring payment authorization.

Free transcription has no purchase charge and therefore no payment to refund. For paid subscriptions, we provide refunds for duplicate charges or service failures that prevent delivery of the paid service. Refunds required by applicable law are also honored.

Except for those cases or where applicable law requires otherwise, subscription payments are non-refundable. Canceling a subscription, changing your mind or leaving part of a billing period unused does not by itself qualify for a refund. Cancellation stops future renewals as described above.

To request a refund, email support@whisperweb.dev from your purchase email address and include your order or payment reference, payment date and a description of the duplicate charge or service failure. Do not send full card details or sensitive recordings. Contact us promptly so we can investigate and act within the payment provider’s processing window.

We review the payment and service records and confirm the outcome with you. Approved refunds are returned through the original payment provider to the original payment method. Arrival time depends on the provider and your bank; the confirmation includes the available processing estimate. Nothing in this policy limits statutory consumer rights or remedies.

Permitted Use: You may use the Service for personal, educational, or commercial purposes, subject to these Terms.

Restrictions: You agree NOT to:

• Use the Service for any illegal or unauthorized purpose
• Attempt to reverse engineer, decompile, or disassemble the Service
• Use automated scripts or bots to access the Service excessively
• Circumvent any access restrictions or usage limits
• Upload content that infringes on intellectual property rights
• Upload malicious files (viruses, malware, etc.)
• Use the Service to transcribe content that is illegal, harmful, or violates third-party rights
• Attempt to overload or interfere with the Service's infrastructure

When using the Service, you are responsible for:

• Content Ownership: Ensuring you have the right to transcribe any audio files you upload
• Privacy Compliance: Complying with applicable privacy laws when transcribing recordings of others
• Browser Compatibility: Using a modern browser that supports WebAssembly and WebGPU
• File Limits: Follow the limits shown for your plan and upload mode. Free transcription supports files up to 200 MB and 20 minutes; paid cloud limits are displayed in the product and on the Pricing page.
• Accuracy Verification: Reviewing transcriptions for accuracy, as AI-generated transcriptions may contain errors

Service Ownership: The Service, including its code, design, and branding, is owned by Whisper Web and protected by copyright and other intellectual property laws.

Your Content: You retain all rights to your audio files and transcriptions. We do not claim ownership of any content you process through the Service.

Open Source Components: The Service uses open-source components including:

• OpenAI's Whisper model (MIT License)
• Transformers.js (Apache-2.0 License)
• Other open-source libraries as documented in our repository

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

We specifically disclaim:

• Accuracy: We do not guarantee 100% transcription accuracy. AI-generated transcriptions may contain errors, especially with accents, background noise, or specialized terminology.
• Availability: We do not guarantee uninterrupted or error-free service. The Service may be temporarily unavailable due to maintenance or technical issues.
• Compatibility: We do not guarantee compatibility with all browsers or devices. The Service requires modern browser features (WebAssembly, WebGPU).
• Fitness for Purpose: We do not guarantee the Service is suitable for any particular purpose, including medical, legal, or safety-critical applications.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WHISPER WEB SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from transcription errors or inaccuracies
• Damages caused by service interruptions or unavailability
• Any damages exceeding $100 USD in total

These limitations apply only to the extent permitted by law and do not exclude statutory rights, remedies or liabilities that cannot lawfully be excluded, including refunds required by applicable law.

Service Changes: We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time without notice.

Terms Changes: We may update these Terms periodically. Continued use of the Service after changes constitutes acceptance of the modified Terms. The "Effective Date" at the top will be updated when changes are made.

We reserve the right to terminate or suspend your access to the Service at any time, without notice, for conduct that we believe:

• Violates these Terms
• Is harmful to other users or the Service
• Exposes us to legal liability
• Otherwise is inappropriate or unlawful

You may stop using Free transcription at any time. To stop paid renewals, cancel your subscription from your account before the next renewal. Account deletion is a separate action in Account Settings and removes access to the account and its workspace.

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the Service should first be addressed by contacting us at support@whisperweb.dev.

For questions about these Terms, please visit our Contact page.